1. What is Spam?
Spam is any unsolicited bulk or commercial message sent to recipients who have not given their prior explicit consent to receive it. This includes email, SMS, Facebook Messenger messages, WhatsApp messages, Viber messages, push notifications, and any other channel supported by ContactPro.
ContactPro maintains a zero-tolerance policy toward spam. Spamming causes direct harm to recipients, damages the reputation of the entire sending infrastructure, and violates applicable law in virtually every jurisdiction. We take this seriously and will act swiftly.
This policy supplements the Terms & Conditions. Capitalised terms not defined here have the meaning given in the Terms.
2. Prohibited Practices
The following practices are strictly prohibited on ContactPro. Any account found in violation is subject to immediate suspension and/or termination without refund:
- Purchased or rented lists: Sending messages to contact lists that have been bought, rented, or otherwise acquired from third parties without the recipients' direct consent to receive communications from you specifically
- Harvested addresses: Using email addresses, phone numbers, or other contact identifiers collected by automated scraping, extraction, or harvesting from websites, public directories, or other sources
- No opt-in: Sending to any recipient who has not explicitly subscribed or opted in to receive your messages through a verifiable consent process
- Forged or misleading headers: Sending messages with falsified "From", "Reply-To", or other header information; impersonating another person, brand, or domain
- Deceptive subject lines: Using subject lines or message previews that misrepresent the content of the message or use clickbait designed to manipulate recipients
- Missing physical address: Sending commercial email without a valid physical postal address of the sender as required by CAN-SPAM and similar regulations
- Missing unsubscribe mechanism: Sending any bulk commercial message without a clear, functional mechanism to opt out of future communications
- Resubscribing unsubscribed contacts: Re-adding contacts who have previously unsubscribed or who have been suppressed due to bounces or complaints
- Malicious or illegal content: Distributing malware, phishing links, fraudulent content, or any content that violates applicable law
3. Your Obligations as a Sender
By using ContactPro you agree to comply with all applicable anti-spam laws and messaging platform policies, including but not limited to:
- EU General Data Protection Regulation (GDPR)
- U.S. CAN-SPAM Act
- Canada's Anti-Spam Legislation (CASL)
- Meta's Messaging Policies (for Facebook Messenger and WhatsApp channels)
- Viber's Messaging Policy
- Apple Push Notification Service Terms (for push notifications)
Specifically, you must:
- Maintain consent records: Keep verifiable documentation of when, how, and where each contact gave explicit consent to receive messages from you. These records must be producible on demand.
- Honour unsubscribes promptly: Process all unsubscribe requests within 10 business days. You must not send further messages to an unsubscribed contact after processing their request.
- Keep bounce rates low: Maintain a hard-bounce rate below 2% per campaign. Regularly clean your lists and remove invalid addresses.
- Keep complaint rates low: Maintain spam complaint rates below 0.08% per campaign. Rates approaching 0.08% will trigger a review; rates above this threshold will result in account suspension.
- Identify your messages clearly: All messages must clearly identify you as the sender. Commercial emails must include your full legal name or trading name and a valid postal address.
- Include unsubscribe instructions: Every bulk commercial message must include clear and functional unsubscribe instructions. ContactPro will automatically append an unsubscribe link if one is not detected.
4. Enforcement
ContactPro monitors sending patterns, bounce rates, complaint rates, and abuse reports. Upon detecting a violation of this policy, we will take the following escalating actions:
| Violation | Action |
|---|---|
| First violation — minor breach, correctable (e.g. complaint rate slightly elevated, single non-compliant campaign) | Sending paused + written warning by email. Sending resumed once corrective action confirmed. |
| Second violation — repeat breach within 12 months | Account suspended for 14 days. Detailed remediation plan required before reinstatement. |
| Third violation — persistent non-compliance | Account permanently terminated. No refund for the remaining subscription period. |
| Serious violation — mass spam, illegal content, forged headers, purchasing a bulk list | Immediate termination without notice or refund. May be reported to relevant authorities. |
We reserve the right to skip the escalation ladder and proceed directly to termination for egregious violations. All enforcement decisions are final and at the sole discretion of Bithuszárok Bt.
5. Unsubscribe Requirements
Every commercial message sent through ContactPro must contain a working unsubscribe mechanism. Our platform:
- Automatically inserts an unsubscribe link into every email campaign if one is not already present in the template
- Processes unsubscribe requests within 48 hours and suppresses the contact across all your campaigns
- Maintains a suppression list of unsubscribed addresses and phone numbers as evidence of compliance
- Allows you to export your suppression list at any time from your account settings
- Honours both one-click unsubscribes and manual requests sent to your support address
You must not remove contacts from the suppression list and re-send to them. Any attempt to circumvent the unsubscribe mechanism will result in immediate account suspension.
For SMS campaigns, a reply of "STOP" must be honoured and must result in permanent suppression of that number across all your SMS campaigns.
6. Complaint Handling
ContactPro takes abuse reports seriously and investigates all complaints promptly.
- How to report abuse: Report suspected spam or policy violations to info@bithuszarok.hu with the subject line "Abuse Report". Include the full message (with headers if email) and a description of the issue.
- Investigation SLA: We commit to acknowledging all abuse reports within 24 hours and completing our initial investigation within 48 hours.
- During investigation: The account under review may be suspended pending the outcome. We will contact the account holder to allow them to provide context.
- Outcome notification: Both the reporter and the account holder will be notified of the outcome, subject to confidentiality constraints.
- Feedback loops: We participate in ISP feedback loops and honour all FBL complaints. Addresses that generate complaints via FBL are automatically added to the suppression list.
If you believe your account was suspended in error, contact info@bithuszarok.hu with supporting evidence (consent records, opt-in documentation) and we will review within 5 business days.